Integration troubleshooting
Systems stopped talking to each other?
Orders exist in one system but not the other. Inventory is out of date. Someone is copying records by hand to keep up. I help find where the data stopped moving.
Find the gap between sent and received
A record can be sent successfully but rejected, delayed or only partly processed at the destination. I compare both sides rather than assuming a green “sent” status means the work is complete.
- All records stopped at about the same time
- Only certain orders or fields fail
- Data moves in one direction, but not back
Catch up without duplicating the work
Replaying every failed record can create duplicate orders or overwrite newer information. I check what the destination already accepted before deciding what to retry and how to reconcile the backlog.
For your team: API and processing checks
- Expired OAuth tokens, permissions, endpoints and rate limits
- Payload changes, field mapping and validation errors
- Webhook delivery, queues, workers and retry behavior
- Source-to-destination comparisons for API, ERP, CRM or EDI records
What if the other system belongs to a vendor?
I can investigate the side you control and gather useful evidence for the vendor. Changes to their service depend on their access and support process.
Which systems stopped syncing?
Tell me what should move between them and what is missing.