Application troubleshooting
Critical application down?
Your team cannot open the application, finish a task or get past an error. I help find what changed and whether a targeted fix can get the system working again.
Did everything stop—or just one part?
A login failure, a stalled order screen and an application that will not start need different investigations. I begin with the task people cannot complete, then follow it into the software.
- The whole application is unavailable
- One action fails while the rest still works
- The app opens, but requests hang or it keeps crashing
If it broke after an update
I compare the release with the last working version, including configuration and database changes. A rollback may help, but only if it is compatible with changes already made. A rebuild is not the starting assumption.
For your technical team: releases, logs and dependencies
- Application exceptions, process restarts and 500/502/503 responses
- Deployment history, environment variables and runtime dependencies
- Database connections, queues and external services used by the failing task
- Resource limits and differences between working and failing environments
What if the hosting provider is down?
I can help distinguish a provider outage from an application fault. I cannot repair the provider’s infrastructure, and I will not bill you merely to wait for it to recover.
What can your team no longer do?
Tell me the task that stopped working and roughly when it started.