Website and web app troubleshooting
Website or web app down?
A broken brochure page and a checkout that cannot take orders are different problems. I focus on outages that prevent customers from using your business.
The homepage can work while the business does not
A site may look normal until a customer signs in, books an appointment or submits an order. I check the journey that is failing, not just whether the homepage loads.
- Buying, booking or account access fails
- Some pages work, but an important action does not
- Visitors see an unavailable page, redirect loop or certificate warning
A hosting problem or an application problem?
The visible error does not settle that question. I trace the request from the domain and hosting setup through to the application. If the fault belongs with your host or another provider, I will explain what points there.
Technical checks: domain, server and customer workflow
- DNS, TLS certificates, redirects and web-server routing
- 502/503 responses, application logs and backend health
- Recent releases, hosting changes and configuration
- Authentication, database and payment dependencies in the affected workflow
Can you help without replacing the website?
Yes. I start by finding the broken part of the current site. A design refresh or rebuild is a separate decision, not a requirement for troubleshooting.
Send me the URL and what fails.
What is the customer trying to do, and what happens instead?